If you experience a problem with any of our products, customer service, shipping — or even if you just plain don't like how it tastes — please let us know. We'll do whatever it takes to make it right for you. And we'll never ask you to return anything.
Customer service is our passion, our charge and our mission. Stuff happens. Things go wrong. We consider it an honor when you let us help fix a problem.
Whatever the problem we’ll fix it immediately, no questions asked.
Every one of our staff is authorized to do whatever it takes to make it right for you. While we welcome any requests to speak to a supervisor, manager or owner, you never have to pull rank in order to get things taken care of at Zingerman's.
No Returns Necessary
We never ask you to return anything. That means you can shop with us and try something new without worrying you'll have to re-pack the box and send it back if you don't like it.
No Statute of Limitations
We don’t care when the problem occurred. We’ll refund or replace anything no matter when we let you down.
The Only Taste That Counts is Yours
If you don’t like how it tastes, that’s good enough for us. We’ll refund your hard earned cash or send you something you’d enjoy more.
The Only Policy is: Whatever it Takes
We don't have any "policies." No "if this happened, then we'll do that." We do what you want. If you'd like us to refund the order, consider it done, no problem. Want us to replace it? Absolutely! Want something else instead? Sounds great – let's find something tasty. Just want to talk and give us some suggestions for improvement? Thank you, we'll listen!
Everyone is Covered
You’re the recipient, not the buyer? Doesn’t matter! We want everyone to be delighted by our food and service. If anything is wrong, please contact us so we can make things right.
On Time Arrival
We guarantee your order will arrive on or before the day you select. We know you often rely on the food to make a birthday special or a dinner come off without a hitch. If shipping gets in the way we promise we’ll cover you.
The Entire Experience Counts
Our guarantee doesn’t just cover food. We ensure your satisfaction with every part of your experience with Zingerman’s. From picking up the phone, to the first mouse click on your computer, until you finish the last bite of bread—If you aren’t completely satisfied with every part of the journey please contact us. We want to hear about the problem. We’d love the opportunity to make you happy.